Free shipping over All Pakistan•Cash on Delivery across Pakistan•Hand-crafted, limited editions•30-day returns•
Free shipping over All Pakistan•Cash on Delivery across Pakistan•Hand-crafted, limited editions•30-day returns•
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GrandDecore

Policy

Return Policy

Last updated June 2026

At GrandDecore, our ultimate mission is to bring exquisite artistry and elegance into your living spaces. If a product does not fully meet your expectations, we are firmly dedicated to resolving the issue effortlessly.

1. The 30-Day Return Window

We proudly extend a comprehensive 30-day return window starting the exact day the physical parcel is delivered. To ensure eligibility, items must be:

  • Completely unused, unwashed, clean, and in pristine condition.
  • Housed securely within their original packaging with all protective layers, boxes, and tags.

2. Step-by-Step Return Procedure

Returning an item is quick and easy through WhatsApp:

  1. Initiate via WhatsApp: Send a text message to 03255661310 with your order number and photos/video of the item and its original packaging.
  2. Free Reverse Pickup: We will book a free reverse courier pickup directly from your home via TCS, Leopards, or Trax at absolute zero cost to you.
  3. Inspection & Reversal: Once inspected at our Faisalabad central hub, your refund is processed within 5 to 7 business days.

3. Payment Reversals

Since most transactions use Cash on Delivery (COD), we issue your cash refunds through secure digital remittance channels:

  • Direct Local Bank Transfers (Any bank in Pakistan)
  • Easypaisa Mobile Wallets
  • JazzCash Mobile Wallets

4. Damaged or Defective Items on Arrival

If your package arrives damaged or defective, snap a photo of the broken piece and send it to our WhatsApp care team at 03255661310 within 48 hours of delivery. We will immediately ship out a brand-new replacement free of charge or issue a full instant refund.

5. Strict Exceptions

Returns are not applicable to:

  • Sale and Clearance inventory or "Final Sale" items.
  • Bespoke custom commissions made with specific measurements or color codes.
  • Items that suffered post-delivery structural abuse, drops, or stains.

6. Contact Us

Need help with a return or exchange? Reach out to our team anytime:

  • Brand Identity: GrandDecore
  • Official WhatsApp Care: 03255661310 (Recommended)
  • Direct Operations Email: granddecore656@gmail.com
  • Headquarters & Distribution Center: Faisalabad, Punjab, Pakistan