Refund & Return Policy

At GrandDecore, we want you to love your home decor items. If you are not completely satisfied with your purchase, we offer a hassle-free, stress-free return and refund experience.

1. The 14-Day Return Window

You have a generous **14-day return window** from the date your package is delivered. To qualify for a refund or exchange, items must be:

Completely unused, unwashed, and in pristine condition.
Packed securely inside their original packaging with all protective layers and tags.

2. Simple Refund & Free Pickup Process

Returning an item is quick and easy. Just follow these steps:

Contact WhatsApp: Send a message to our support line at +92 3255661310 with your order number and photos of the item.
Free Reverse Pickup: We will arrange a courier partner (TCS, Leopards, or Trax) to pick up the parcel directly from your home at absolute zero cost to you.
Inspection & Payout: Once received and inspected at our Faisalabad warehouse, your refund is processed within **5 to 7 business days**.

3. How You Get Your Money Back

Since most orders use Cash on Delivery (COD), we transfer your refund safely through:

Direct Bank Transfer (Any bank in Pakistan)
Easypaisa Wallet
JazzCash Wallet

4. Damaged or Wrong Items Sent

If your item arrives broken, defective, or incorrect, please snap a photo and WhatsApp it to us within **48 hours** of delivery. We will immediately send you a brand-new replacement at no extra cost or issue a full refund.

5. Non-Refundable Exceptions

Returns and refunds are not applicable to:

Sale & Clearance items.
Customized or personalized orders made to specific size/color requests.
Items damaged due to misuse or mishandling after delivery.

6. Contact Us

Need help with a return? Reach out to our friendly team anytime: